A paper related to IFC thematic cluster was presented the first Social Frontiers Research Conference. Over the two days, Social Frontiers brought together 120 individuals from across the world with the aim of strengthening the community of social innovation researchers and  took place at Glasgow Caledonian University in London on the 14 and 15 of November 2013

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Collaborative services in informal settlements. A social innovation case in a pacified favela in Rio de Janeiro
Ezio Manzini, Carla Cipolla, Patricia Melo

Abstract:  Informal settlements are complex social ecosystems, characterized by their lack of basic servic-es and by their particular social ties. Nowadays, several informal settlements are undergoing a phase of rapid change and new organizations and relationships are appearing. The paper discusses these transformations considering, in particular, if and how new services are emerging. This dis-cussion is proposed on the basis of one case in a pacified favela (slum) in Rio de Janeiro. Pacifica-tion is current Rio de Janeiro government strategy to occupy the favelas formerly controlled by the drug dealers. The case “Light Recicla” in Favela Santa Marta, is a service operated by the energy company of Rio de Janeiro which seeks to reduce the electricity bill of the residents by exchang-ing recyclable materials for energy credits, helping them to adjust to the new reality brought by pacification. Based on this case study, the paper discusses the possibility of building a new type of service based on vertical, experiential interactions that, in turn, enable a number of horizontal, self-organized (often relational) ones. Such services are here defined as hybrid collaborative ser-vices and it is argued that their effectiveness is based on socio-cultural qualities such as openness, transparency, dignity and collaboration.

(Download the full paper)
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The conference itself was organised through a collaboration of Nesta, TEPSIE (The Young Foundation), The Rockefeller Foundation and Glasgow Caledonian University (GCU). The conference also had support from the Social Innovation Exchange (SIX), DESIS Network and the Skoll Centre for Social Entrepreneurship at Oxford.  More info about the conference:

NESTA – Social Frontiers Conference
European Social Innovation Research